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Success Stories

Pingu’s English Italy – Daniele Arboit, Master Licensee

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Brief Timeline

2012 – Signed contract in June and opened corporately owned centre in Bologna

2013 – Opened 6 Unit Franchises

2014 – Opened 14 Unit Franchises

2015 – 10 Unit Franchises opened at the end of August

What was your background before you became the Master Licensee for Italy?

I had an English school for adults and I had been working in the language business for seven years. Before that I had a career in sales and marketing, working for a telemarketing company and as a sales consultant. I also had experience working as a centre director for a language school.

Has your experience in sales and marketing been useful as a Licensee?

Yes definitely, I think that if you have a good product to start with then the key thing is to have an effective sales and marketing strategy. That’s why we decided to look for an established, well known brand. Pingu’s English is a premium product and we would not have been able to design a course of that quality ourselves.

What was it that attracted you to Pingu’s English?

Our first impressions were very good – we liked the brand immediately and the way it was presented online. Once I understood the methodology and I could see for myself the quality of the materials I was convinced. We also conducted extensive research with parents of primary school children in Bologna and Verona and discovered that 80% of the parents were aware of the character of Pingu. We used an agency to conduct the research and we gained invaluable feedback from parents which helped us to set up the correct pricing, decide on catchment areas and to evaluate the amount of importance the parents placed on English learning for their children.

What do you feel are the unique benefits of becoming a Franchisee?

You have the freedom to develop your own model, but you do need to take on the responsibility for developing your market. I also feel that being part of an established global network is a huge benefit – when we started Italy we were unknown but we could tell everyone that we were part of a successful company with a presence in many markets all over the world. This was very useful when we were talking to parents on a B2C level and prospective Unit Franchisees on a B2B level.

How important do you feel it is to have an established character at the heart of the programme?

Pingu and his friends are great for branding, and it really helps to have such a great character set especially because it convinces the parents. They really like the fact that the children are watching and learning from the video episodes and it’s easy to explain to them about the methodology. It also really helps with the Franchising side of the business, because prospective Unit Franchisees immediately understand the sales potential of the programme once they have seen the materials.

What has been your biggest challenge to date?

It has probably been that we have had to be very adaptable with our business strategy and respond to market challenges. We have had to revisit our business plan several times which is not an easy task. When you start out you can make forecasts, but you must be prepared to review and assess almost daily and make changes where necessary to improve results.

What has been your proudest achievement so far?

I love seeing people happy and I love to see children learning and achieving! I am also very proud at how quickly we are expanding – we will have over 30 centres in Italy by the end of this year and I hope to expand that to 40 by September 2016.

What has been a key factor in your success?

I think you have to work very hard, be honest and you have to have the judgement to select the right people as Unit Franchisees. We look for people with sales experience as Pingu’s English is a very people focused business and requires good customer service skills.

What would you say to anyone considering investing in a Pingu’s English Master Franchise?

Have a long term vision – it’s not just about opening one successful language school. They need to think big and take on the challenge of opening a network in order to reap the rewards.

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Testimonials

We at the British Chamber of Commerce worked with Linguaphone Group to find them a new in-market partner for the Korean market. Throughout the engagement we had with Linguaphone Group, we found them to be passionate about education, supremely professional in their approach to business and both responsive and personable in their interactions with ourselves and Korean partners. Korean investors were attracted to the best-in-class program which Linguaphone Group offers, the strong reputation of the company and the heritage with which it is associated. These are qualities that resonate globally.

British Chamber Korea

 Sean Blakeley, BCCK CEO

Our Experience with Pingu’s English has been profitable and positive from the first year. We relied on their professionalism and heritage, their staff is always prompt to assist with the latest trends and ideas on the market. We were looking for a brand who can guarantee us quality and a solid method but at the same time would leave us the freedom and flexibility in order to succeed in our challenging and competitive market like the Italian one. We built Pingu’s English project in Italy by mixing their huge international experience in the English training with our knowledge of the Italian market. All this enabled us to do the right decision for our winning investment. Today we have over 40 Pingu’s English centres and thousands of happy children learning English.

Daniele Arboit

Pingu's English Master Franchisee Italy

From our first training session in London 2009- from the academic side to customer service -we felt confident and well equipped with the necessary knowledge and skills to be successful Pingu’s English Master Licensees” At the moment, our services to all 23 networked schools across the country are effectively and efficiently backed by Pingu’s English.  No doubt that we see no limit to expand our business to cover 30,000+ schools in the near future!

Nipat Ungpakornkaew

Pingu's English Master Licensee Thailand

I knew about Pingu’s English School through a friend. After research about the school, I decided to enroll my daughter and it was one of the best things I could do to her. She loves studying at Pingu’s English and she cannot wait to the day of the class. I also love Pingu's English School, because there she learns by playing and I can see her progress day by day.

Léia Rodrigues

Pingu's English Student's mother / Brazil

Now she is studying at Pingu’s English School, my daughter only wants to talk to me in English and she is always singing the songs.

Cristiane Doimo

Pingu's English Student's mother /Brazil

Regarding the teaching method they use a figurative storytelling way of starting the lesson,  trying hard to involve the child and make the them curious about the situation. Tom is very happy to go to Pingu’s English because he perceives the School as a playful moment and not just as a learning moment while at the same time he is learning a new language

Veronica

Pingu's English Student's Mother /Italy

We love Pingu’s English School because the school gives my son the opportunity to learn and develop different skills, especially English skills. He is excited every time to go to school and is always happy when he comes home.

Sapavoot Preedawipart

Pingu's English Student's Mother/ Thailand

Pingu’s English School is not just a school; it is as a second home for my kid. I like it when I see my kid growing and learning in a friendly and safe atmosphere. Most of all, I can see a lot of improvement in his English listening and speaking skills

Piyatida Tudteam

Pingu's English Student's Mother/Thailand

I have being running my own school for 15 years. When I met Pingu’s English, it was love at first sight. Now I am offering the best English Course avaiable to my students and they are loving it as well as their parents. Thank you Pingu’s English!

Giedre Paula

Pingu’s English Unit Franchisee in State of Mato Grosso do Sul

Brazil is a huge Market and the preschool english education industry is growing very fast. All our franchisees are happy with the Pingu’s English methodology as well as the operational manuals Liguaphone offers to Unit Licensees. They feel very well assisted.

Ronaldo Vieira

Pingu's English Master Franchisee in State of Sao Paulo

Abbas always tells me that Pingu's English is the most fun he has all day. I am very glad that this place makes him feel that way and noticeably develop his language skills too

Ali

Pingu's English Student's Father/Bahrain

Our students are very enthusiastic in studying at Pingu’s English. They always tell us how much fun and how much they learn here. Parents also keep saying how proud they are with the knowledge and improvements their children are making.

Willian Veloso Rocha

Pingu’s English Unit Franchisee in State of São Paulo

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